Our Store Policies
At Early Years Adventures, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Shipping and Delivery
What You Need to Know
PLEASE ALLOW UP TO 7 WORKING DAYS FOR DISPATCH.
Standard delivery for the mainland UK is a flat rate shipping fee for all products, which is sent via Royal Mail.
UK mainland: £3.95
We do not currently deliver to Northern Ireland.
Please ensure you double check the address you enter as your 'shipping address'. We cannot be liable for parcels sent to the incorrect address from mistakes when adding your shipping address.
We reserve the right to refuse to deliver any products at any time. We will not be liable to you or any third party by reason of our withdrawing any product from delivery.
All our deliveries are fully tracked. Tracking will be sent to you via the email address and phone number you provide to us at checkout, please ensure you check your junk mail box for updates from the courier. It is your responsibility as the purchaser to check your delivery is delivered correctly. If you feel your delivery has been delivered incorrectly, please contact us within 24 HOURS of the incorrect delivery. Any reports after this time CANNOT be rectified from our side. There are no exceptions to this.
Please look after your unwanted Items once you have decided to return them - even if they are faulty. They must be returned undamaged and in the original packaging within 14 days of receiving your item. This is both the box they came in and the box they were sent in, filled with the protective packaging. You must take reasonable care of the products that you wish to return and not use them or removed any tags or stickers. Products should be returned at your cost, securely packaged within fourteen days of receipt of your order. It is the customer's responsibility to return items to us in secure and suitable packaging. We will be unable to process your return if unwanted items are returned to us damaged.
Please email us at Earlyyearsadventures@gmail.com to obtain return details.
However, if your order arrives damaged we will replace it if possible or refund as long as photo evidence of the damage product is provided within 48 hours of receipt. Please do not dispose of the faulty item until told to do so by us as we often require it to be sent back to us in order to be able to complete the refund.
If your item has arrived damaged then we will replace the item as long as we are at fault. Please note that any damages must be reported within 48 hours of the item being delivered. Please send us an email including a picture of the damage to: Earlyyearsadventures@gmail.com
All 'sale' items are none returnable or refundable.
None of our sale items are returnable or refundable. Many of the sale items will be advised in the listing they have minor imperfections, therefore they are sold under this understanding.
Any discount offers or codes must be used at point of purchase. We cannot add discount to the order retrospectively after the transaction has been completed.
All about Information Security
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.
Why do you collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do you store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do Early Years Adventures communicate with site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How can site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at Earlyyearsadventures@gmail.com.